DSM Shipping Policy

Dream Super Mall Delivery Partners: Blue Ex and Post Ex

Welcome to Dream Super Mall’s dedicated delivery partner page! At Dream Super Mall, we strive to provide the best shopping experience by ensuring that your orders reach you quickly, securely, and efficiently. To make this possible, we’ve partnered with two industry-leading logistics providers: Blue Ex and Post Ex. Here’s everything you need to know about our trusted delivery partners and how they ensure seamless delivery services.

Shipping Policy

At Dream Super Mall, we are dedicated to offering you a smooth and reliable shopping experience. Please review our shipping policy to understand how we handle order deliveries.

Shipping Options & Rates

Standard Shipping:

• Delivery Time: 3-7 working days from the date of dispatch.
• Cost: A flat rate of PKR 227 per order for shipments up to 1 kg. For every additional kilogram, an extra charge of PKR 110 will be applied.

Order Processing Time

• Processing Time: Orders are processed within 1 working days after payment confirmation and address Confirmation.
• Orders placed on weekends or public holidays will be processed on the next working day.

Shipping Coverage

• We deliver to all major cities and towns across Pakistan.
• Delivery to remote or hard-to-access areas may take additional time depending on the location.

Order Tracking

• Once your order has been dispatched, you will receive a confirmation email or SMS with a tracking number and a link to monitor your shipment.
• Track your order anytime by visiting the “Track Order” section on our website and entering your tracking number.

Shipping Address

• Ensure your shipping address is complete and accurate during order placement.
• We are not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.

Shipping Delays

• While we aim to deliver within the estimated time, unexpected delays may occur due to factors like adverse weather, courier delays, or holidays.
• Our customer service team will notify you of significant delays and provide updates on your shipment status.

Lost or Damaged Shipments

• If your order is lost or damaged in transit, please contact us at 03324007069 within 3 working days of the estimated delivery date.
• We will coordinate with the courier service to resolve the issue and arrange for a replacement or refund.

International Shipping

• Currently, we do not provide international shipping. Our services are limited to addresses within Pakistan.

Special Instructions

• If you have special delivery instructions (e.g., leave the package at the door, deliver during specific hours), mention them in the “Notes” section during checkout.
• We will try to accommodate these requests, but fulfillment depends on the courier’s policies and limitations.

Bulk Orders

• For bulk purchases or customized shipping arrangements, please contact us at 03324007069 for assistance and possible discounts.

Customer Support

• For any questions or concerns regarding shipping, please contact our customer service team at03324007069  or email us at support@dreamsupermall.pk

Thank you for choosing Dream Super Mall. Your satisfaction is our priority, and we look forward to serving you.