FAQs

Frequently Asked Quentions

General Information

Dream Super Mall is a digital marketplace offering a wide variety of products and services. We aim to provide a seamless online shopping experience with diverse product categories to cater to all your needs.

You can reach our customer support team via email at support@dreamsupermall.pk or call us at +92-332-4007069. Our support team is available 24/7

Account Management

Click on the “seller portal or become and register as a vendor” button at the top left corner of the homepage. Fill in the required information and submit the form to create your account.

If you have forgotten your password, click on the “Forgot Password” link on the login page. Enter your registered email address, and we will send you a link to reset your password.

To list a product on Dream Super Mall, follow these steps:

  1. Go to the Seller Dashboard: Log in to your seller account and navigate to the Seller Dashboard.
  2. Click on “Add Products”: Locate and click the “Add Products” button.
  3. Add Product Details: Upload product pictures and fill in the required details, such as product name, description, price, and stock quantity.
  4. Submit for Review: Once you have entered all the information, submit your product listing for review.
  5. Approval Process: Our team will review your product listing within 24 hours. Once approved, your product will be available for purchase on Dream Super Mall.

Not compulsory but if you  Having an account allows you to track your orders, save your shipping information for future purchases, and enjoy a personalized shopping experience. Creating an account is quick and easy. Simply click on the “Sign Up” button at website homepage and fill in the required information.

Orders and Payments

We accept various payment methods, including credit/debit cards, bank transfers, and online payment gateways such as Jazz Cash and cash on delivery.

After placing an order, you will receive a confirmation email with a tracking number. You can use this number on our website’s “Track Order” page to monitor the status of your shipment.

Yes, you can cancel or modify your order within 24 hours of placing it. Please contact our customer support team for assistance

Shipping charges vary depending on the delivery location and the size of your order. Detailed information about shipping costs will be provided at checkout.

Delivery times depend on your location and the availability of the products. Typically, orders are delivered within 5-7 business days.

We offer a 10-day return policy for most items. If you are not satisfied with your purchase, you can return the product in its original condition for a full refund or exchange. Please refer to our return policy page for more details.

To initiate a return, log in to your account, go to the “My Orders” section, and select the order you wish to return. Follow the instructions provided, or contact our customer support team for assistance.

Once we receive and inspect the returned item, we will process your refund within 7-10 business days. The refund will be credited to your original payment method.

Subscribe to our newsletter by entering your email address at the bottom of our homepage. You can also follow us on our social media channels for the latest updates and promotions.

Affiliate Marketing Program

The Dream Super Mall affiliate marketing program allows individuals or businesses to earn commissions by promoting Dream Super Mall products and referring customers to the website.

Affiliates promote Dream Super Mall products using unique referral links. When a customer makes a purchase through these links, the affiliate earns a commission.

You can join by signing up through our affiliate program portal on the Dream Super Mall website. Fill out the application form, and once approved, you will receive access to your affiliate dashboard.

No, joining the Dream Super Mall affiliate program is completely free.

Earnings depend on the commission structure, which varies by product category. Detailed commission rates are available in the affiliate dashboard.

Payments are typically made on a monthly basis through bank transfer or other preferred payment methods, once the minimum payout threshold is met.

Affiliates receive access to a variety of marketing tools, including banners, text links, and promotional materials to help drive traffic and sales.

Yes, affiliates are encouraged to use social media platforms, blogs, and other online channels to promote Dream Super Mall products.

Referrals are tracked through unique affiliate links and cookies that ensure accurate tracking of sales and commissions.

Affiliates can access detailed performance reports, including clicks, conversions, and earnings, through their affiliate dashboard.

Affiliates must comply with the program’s terms and conditions, which prohibit unethical practices such as spamming, false advertising, and bidding on Dream Super Mall brand keywords in search engines.

If a customer returns a product, the corresponding commission will be deducted from the affiliate’s earnings.

Affiliates can reach out to the Dream Super Mall affiliate support team via email or through the contact form on the affiliate portal.

Yes, affiliates can choose to leave the program at any time by contacting affiliate support.

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