DREAM SUPER MALL Return and Refund Policy

At DREAM SUPER MALL, we strive to ensure customer satisfaction with every purchase. However, we understand that there may be instances where you need to return a product. Please read our return and refund policy carefully to ensure a smooth experience.

Eligibility for Returns

• • Products eligible for return must be unused, undamaged, and in their original packaging.
  • Returns are typically accepted within 10 days from the date of Receiving products.

Refund Method

• • Refunds will be issued in the original form of payment or as store credit, depending on your preference and the circumstances of the return.
  • Shipping and handling fees are non-refundable unless the return is due to our error.

Return Authorization (RA) Number

• • Prior to returning any item, customers must obtain a Return Authorization (RA) number by contacting our customer service team.
  • The RA number must be clearly marked on the outside of the return package.

Important Points

Video Documentation

• • Customers are required to make a video of the products while opening the parcel and at the time of applying for the RA number.
  • This video serves as crucial evidence to verify the condition of the returned item.

Condition of Returned Items

• • Returned items must be in their original condition, including all packaging materials, manuals, and accessories.
  • Any signs of use, damage, or tampering may result in the denial of the return or a restocking fee.

Timeline for Returns

• • Returns must be initiated within 7 days of receiving the product.
  • Late returns may be subject to refusal or additional restocking fees.

Refund Processing Time

• • Once the returned item is received and inspected, refunds will be processed promptly.
  • Please allow 4-5 business days for the refund to reflect in your account, depending on your bank or payment provider.

Exclusions

• • Certain items, such as personalized or perishable goods, may not be eligible for return unless defective.
  • Final sale or clearance items are non-returnable unless they arrive damaged or defective.

Return Shipping

• • Customers are responsible for the cost of return shipping unless the return is due to our error or a defective product.
  • We recommend using a trackable shipping service and insuring the package for its full value.

Contact Us

If you have any questions or concerns regarding our return and refund policy, please don’t hesitate to contact our customer service team. We are here to assist you and ensure your shopping experience with DREAM SUPER MALL is enjoyable and hassle-free.

Note: DREAM SUPER MALL reserves the right to update or modify this return and refund policy at any time without prior notice. Please review the policy periodically for any changes.